Return Policy
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Merchandise Return Policy |
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For a full refund, merchandise must be returned in it's original box with original packing materials. The merchandise must be returned within 30 days of receipt via the same freight method received. Please include all paperwork with your return to ensure prompt and accurate credit. Due the the weight of our merchandise, shipping costs on most items range from $5 to $150. Both the original shipping costs and the return shipping costs are the customer's responsibility. To reduce the likelihood of a merchandise return, please ensure the following issues have been addressed prior to ordering:
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Damaged Merchandise |
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We take every precaution to properly prepare your merchandise for transit. To help prevent damage, our shipping department will often times double-box your merchandise. This is in addition to the factory's already tough packaging. We do not assess additional charges for double boxing. Double-Boxing is one way we try to satisfy you by ensuring your merchandise reaches it's destination unharmed. In some cases even our best efforts are unsuccessful and your merchandise arrives damaged. This is usually due to the rigorous conditions that the packages go through during the hundreds and sometimes thousands of miles of transit. Minor Damage Severe Damage All merchandise returned to clockinc.com will have a 15% restocking fee added, unless the merchandise is defective. All defective merchandise will gladly be replaced repaired and shipped back at no additional charge. Please do not return merchandise without contacting us first.
As always, call us at (800) 951-1504 or email us if you have any questions concerns. |
